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Troubleshooting

PRODUCT HELP

Ready for your next refill.

Choose a product to see guidance. Follow the instructions for your exact printer model; Camrho does not offer installation.

Toner cartridges

Match both the cartridge number and printer model. Read the model’s replacement steps before opening the package. Follow its instructions for removing seals and seating the cartridge; never touch the imaging surface or force a part.

Brother HL-2040 / TN350 guide

Paper rolls

Check the roll width, diameter, core and paper type against your machine’s manual. Load it in the direction shown inside the paper compartment. Close the cover, feed a short length and test a receipt. Thermal and bond paper are not interchangeable.

Ask for help finding your model’s manual

Printer ribbons

Match the ribbon reference and colour to your printer. Follow the printer manual for powering down, opening the cover and routing the ribbon. Keep it flat and use only the marked tension-knob direction. Test a receipt after closing the cover.

Epson TM-U220 manuals

Start with these checks.

The cartridge does not fit

Stop rather than force it. Compare the reference on the cartridge and packaging with the exact printer model. Contact Anthony with both numbers and a photo of the packaging.

The printer shows an error

Write down the exact error and printer model. Follow the model’s manufacturer instructions to check the cartridge seating and any removable protective packaging. Ask for help if the error remains.

The receipt is blank or unclear

Check that you have the paper or ribbon type specified in the equipment manual. Review the loading direction and the printer’s own troubleshooting guidance before trying another supply.

Contact product support

BEFORE YOU ORDER

A few useful answers.

How do I find the right cartridge?

Search the model printed on your printer or the number on your current cartridge. Check the product’s compatibility details. If you’re unsure, contact Anthony before ordering.

Are these original or compatible cartridges?

The toner catalogue lists compatible replacement supplies. Printer brand and OEM numbers identify compatibility; they do not mean the item is made by that printer brand.

Can I order larger quantities?

Yes. Open a product to see its listed quantity prices. Paper rolls are priced per case; ribbons have a minimum order quantity. For mixed or recurring orders, ask for a quote.

How do orders and payment work?

Build your basket and send an order request by email. Camrho confirms availability, the final price, delivery and payment arrangements. Online card checkout is not currently available. No payment or order is completed on this website.

Can I view prices in US dollars?

Yes. Choose USD for an estimated conversion using the latest available daily reference rate. CAD is the base currency. Camrho confirms the invoice currency before payment; your payment provider’s rate may differ.

What if I need to return an item?

Contact Camrho before returning or opening an uncertain item. Request the applicable return and warranty terms before payment, especially when compatibility needs checking.

Your order basket

Request availability and a final quote. No payment is taken here.

1. Review your items · 2. Add delivery details · 3. Request your final quote

Product subtotal

Montreal addresses only. Submit before noon, Montreal time. Stock, address and delivery capacity must be confirmed.

Repeat orders require an account. The displayed product subtotal includes your 5% recurring discount when a repeat frequency is selected. Each delivery and payment is confirmed with you. No automatic purchases or charges.

Online payment is not connected yet. This is a quote request, not a completed purchase. Camrho will confirm the total and payment arrangements.

Your request is saved for Anthony. We show a confirmation after it is received.

Send a request to Anthony

Privacy

Your requests, account details and order history are stored by Camrho so Anthony can handle your orders and inquiries. Basket and display preferences stay in your browser. Direct email, calls and texts use the contact channels you select. Do not send card details. Camrho accounts use email and password, protected by Supabase authentication. Contact camrho@mail.com for access, correction or deletion requests.